Touring Executive - Japan

Job title: Touring Executive - Japan

About the Opportunity

To play a fundamental role in successfully running all Discova tours. Aクイーン カジノ 出 金 遅い part of the Touring Team, Touring Executive is responsible to ensure that all field staff and partners directly involved within a booking execute the operational standardクイーン カジノ 出 金 遅いnd requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on riskクイーン カジノ 出 金 遅いnd improvements of the ways we operate our products. You have an ardent desire for structure, high organizational skillクイーン カジノ 出 金 遅いnd love working according to procedureクイーン カジノ 出 金 遅いnd schedules. You thrive on being meticulouクイーン カジノ 出 金 遅いnd methodical. 

Responsibilities

・ Schedule guides for assigned accounts.
・ Work closely with Reservation team to ensure all transferクイーン カジノ 出 金 遅いnd tour logistic detailクイーン カジノ 出 金 遅いre fulfilled according to company SOP’s.
・ Ensure transportation serviceクイーン カジノ 出 金 遅いre booked and confirmed and changed status in system.
・ Responsive to any change in logistic and give constant update to related parties (Guides, Drivers, Suppliers, Airport Concierge, etc.).
・ Ensure the most updated passenger details, logistic information, internal notes, and supplier noteクイーン カジノ 出 金 遅いre being in place in the system.
・ Preparing all related transfer/touring documents needed according to company SOP’s
・ Conduct guide briefing and debriefing to ensure smooth operation.
・ Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systemクイーン カジノ 出 金 遅いcross the accounts handled.
クイーン カジノ 出 金 遅いmpowered to initiate the new, better OBWs, through the proper channels.
・ Effectively cooperate with Product, Reservations, Customer Experience, and Suppliers for seamless daily operationクイーン カジノ 出 金 遅いnd overall service improvements.
・ Prepare Guide payment
・ Ensure all details of itinerary has been checked before passing on documents to guideクイーン カジノ 出 金 遅いnd related field staffs.
・ Ensure 24/7 supports on the ground for client’s complaintクイーン カジノ 出 金 遅いnd incidents, in close corporation with Reservations.
クイーン カジノ 出 金 遅いnsure all guide cash advanced are settled before the agreed time.
・ Ensuring costクイーン カジノ 出 金 遅いre accurate, in case of a mismatch communicate with loading team and/or Product and ensure correct pricing is updated in system, before updated pricing have been completed.
・ Update tour costing and ensure tripクイーン カジノ 出 金 遅いre running to budget and profitability. 

• Previous experience in tourism or DMC an advantage
• Degree in tourism and hospitality iクイーン カジノ 出 金 遅いn advantage
• Fluent in national local language and intermediate to advanced level of written and spoken English