Customer Quality Engineer Manager

Main responsibilities:

• Leader of 8D reports towards customers to secure proper lead time and high-quality level in response to claims, investigations, corrective actions implementation.
• Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints;
• Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms.
• Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce);
• Coordinate necessary containment actions to minimize negative impact to the customer.
• Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction. Support Local Inspection Centers to ensure a valid and fast response to customers.
• Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW.
• Maintain customer quality related data to share the status with the Management.  

Minimum requirements:

• Demonstrable experience in a similar role (automotive experience is an advantage)
• Bachelor’s degree in engineering (mechanical engineering preferable)
• Fluent English and Japanese
• Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge
• Knowledge of relevant quality standards: ISO 9001, IATF 16949
• Strong communication and interpersonal skills, team player mindset
• High degree of proactivity, thinking out of the box and questioning status quo – mindset