【英語を活かす】カスタマーサービス/ Customer Service

An international manufacturer is searching for a Customer Service role. The successful candidate will handle all aspects of customer communication, from processing orders to managing complaints. This is a hybrid setup position.

An international precision instrument company specialising in rheology and process analysis for the rubber and polymer industries. It focuses on providing advanced testing equipment and software to optimise material performance and ensure quality control in manufacturing.

Keywords:

カスタマーサービス、サポート、注文管理、サプライチェーン、出荷、メーカー, 外資系

2123800/001

Responsibilities:

• Communicate with customers via phone, fax, and email
• Process customer orders for parts and service
• Create and distribute quotations of parts and service
• Invoice parts and service orders
• Track customer calls, complaints, orders, and shipments
• Follow up on past-due customer orders and manage delivery expectations
• Support Field Service Engineers with service visits, spare parts inventory, and quoting
• Spare parts inventory management
• Update and maintain CRM and ERP database

Requirements:

• High School diploma or equivalent (Associate's degree or above is preferred)
• 1-3 years of customer service experience
• Knowledge of MS Office
• Strong customer orientation
• Excellent interpersonal and communication skills
• Proficient in Japanese and English