PR/114616 | Guest Relations (Japanese-speaking)

Position: Guest Relations Officer (Japanese-speaking)

Work Location: Silom

Working schedule: 5 Days per week / Working in shift

Qualification:

• Able to speak Japanese (N3+) to facilitate communication with Japanese colleagues and local stakeholders.

• Previous experience in guest relations, customer service, or hospitality preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a proactive approach to guest service.

• Flexibility to work shifts.

• Good in English.

Key Responsibilities:

• It is a position where you mainly serve Japan customers at the front desk. However, our customers are not only Japan, so we can use Thai or English according to the customer.

• Welcome and greet guests upon arrival with warmth and professionalism.

• Provide personalized assistance and information to guests in hotel facilities, services, and local attractions.

• Handle guest inquiries, requests, and complaints promptly and effectively, striving to exceed expectations.

• Act as a liaison between guests and other hotel departments to ensure seamless communication and service delivery.

• Maintain accurate records of guest interactions, preferences, and feedback.

• Assist with translating documents, signage, and communication materials into Japanese as needed.

• Collaborate with the front desk, concierge, and other departments to ensure a smooth guest experience from check-in to check-out.

Benefits:

• Meal allowance

• Night shift allowance

• Group insurance.

• Provident Fund

• Bonus 

   

  If you're interested in this job please kindly click "APPLY" button, for more details please feel free to contact K. Thananya, 063-474-4005