PR/116325 | Service Manager

Position:               SERVICE OPERATION MANAGER

Industry:               PROCESSING MACHINE PRODUCTS

Salary:                  100,000 – 120,000 THB / Month

Location:               Bangkok

Job Summary: We are seeking a highly skilled and experienced Service Operation Manager with a background in food processing. The ideal candidate will be responsible for overseeing the daily operations of our service department, ensuring efficient and high-quality service delivery. This role requires strong leadership, excellent organizational skills, and a deep understanding of food processing operations.

Key Responsibilities:

• Oversee and manage the daily operations of the service department.

• Ensure compliance with food safety and quality standards.

• Develop and implement operational policies and procedures.

• Coordinate with various departments to ensure seamless service delivery.

• Manage and train service staff, fostering a culture of continuous improvement.

• Monitor and analyze service performance metrics, implementing improvements as needed.

• Handle customer inquiries and complaints, ensuring timely and effective resolution.

• Maintain and manage service budgets, optimizing costs without compromising quality.

• Ensure compliance with all relevant health and safety regulations.

• Collaborate with the production team to ensure alignment of service and production goals.

Qualifications:

• Bachelor’s degree in Food Science, Industrial Engineering, or a related field.

• Minimum of 5 years of experience in a service management role within the food processing industry.

• Strong knowledge of food safety regulations and quality control standards.

• Proven leadership and team management skills.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Proficiency in using service management software and tools.

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