PR/122441 | National Service Manager

Job Description :
1. Responsible to all operation of Service Network in Indonesia, direct and indirect channel
2. Monitor and evaluation of the quality and operation of Service Center based upon
Customer Satisfaction Index
3. Ensure the effectiveness activity in Service Center in accordance with SOP
4. Management VOC & VOD and countermeasure program activities
5. Able to handle several project at the same time, inter and intra Departments.
 

Qualifications :
1. Bachelor's Degree from Engineering, Statistic major or equivalent.
2. Experience at least 5 years in customer service management, preferred from electronic company.
3. Have a background leading a number of teams in order to achieve an organization target
4. Acquired good understanding of Service, strong team worker and collaborative behavior
5. English Proficient (written & verbal) and familiar with MS Office application
6. Have good communication skill, negotiation skill fast learner, reporting & presentation.