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Job ID : 1240065 Date Updated : December 27th, 2024
Global IT Company

Bilingual Service Desk Role

Location Kanagawa Prefecture
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

Handle calls, emails, & Web tickets (daily)

Address technical querieクイーン カジノ 入金 不要 ボーナスnd fix or log them appropriately accurately

Escalate queries when required to appropriate personnel

Identify trend of calls / ticketクイーン カジノ 入金 不要 ボーナスnd highlight it to Incident Manager (IM)/L1.5, TL, SDM aクイーン カジノ 入金 不要 ボーナスppropriate (Outage confirmation)

Log tickets in Service Now (SNOW) as per policieクイーン カジノ 入金 不要 ボーナスssigned according to the policies & procedures

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Business Level
Minimum Education Level High-School
Visa Status Permission to work in Japan required

Required Skills

2- 10 years of overall experience in IT troubleshooting – IT helpdesk or service desk experience is mandatory

Excellent analytical, problem solving and critical thinking skills

Exceptional oral and written communication skills

Ability to work independently, multi-task, and take ownership of various parts of a Project or Initiative.

Job Location

  • Kanagawa Prefecture

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Category

  • Customer Service, Secretary and Administration > Call Center Operator

Company Details

Company Type International Company