Customer Reliability Engineer

【JOB RESPONSIBILITIES】

Cooperate with the development team and user support and commit to the following realizations with engineering aクイーン カジノ 登録 weapon in order to continuously provide value to customers. 

• Improving customer satisfaction 

• Improving the quality and operational efficiency of support

• Reducing the hurdles of customer service introduction What kind of work should be done 

• Designing, measuring and improving customer satisfaction indicators 

• Maintaining and developing systemクイーン カジノ 登録imed at improving customer satisfaction and reducing support costs Example) Visualization of user behavior logs, improvement of support tools, etc. 

• Technical support for customer service introduction 

• Technical support for problemクイーン カジノ 登録nd inquiries that occur in the customer environment

【REQUIREMENTS】

Mandatory:

• 3 years or more experience in web system development, or equivalent experience 

• Basic knowledge of Windows OS * Ability to configure and use browser and OS proxy settings, Windows firewall, event viewer, etc. 

• Basic knowledge of networking * Ability to explain proxy and DNS mechanisms, each layer of the OSI reference model, etc. 

• Log investigation experience based on access logクイーン カジノ 登録nd application logs 

• Experience in selecting and implementing some technology, and operation and maintenance after introduction Language proficiency equivalent to N1 of the proficiency test.

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Desirable:

• Experience in system development using Ruby and TypeScript 

• クイーン カジノ 登録 developing APIs conforming to RESTful APIs 

• Experience in designing and building infrastructure using cloud infrastructure such aクイーン カジノ 登録Wクイーン カジノ 登録nd GCP 

• クイーン カジノ 登録 operating firewalls, UTM, etc. 

• クイーン カジノ 登録 operating antivirus software and terminal management software 

• Experience in using monitoring tools such as Datadog, New Relic, Sentry Experience in collecting and visualizing data 

• Project management experience