Technical Support Engineer｜windowsアドミニストレーター経験をお持ちの方

External Job Title: Tech Support Engineer - II
Product: AVEVA PI System
Reports to: Tech Support Engineer Team Leader (Tokyo)
Employee type: Permanent (full-time)
Location: Tokyo Japan (Tamachi Office)
Work Style: Hybrid
Benefits: Flex working hour system with core hours system, starting from total 22 dayクイーン カジノ 出 金 ボーナスnnual leaves, Maternity, Paternal, Additional Leaves, Life Insurance, Retirement allowance, Group Term Life Insurance, Annual Health Checkup, Relo Club Employee Benefits, Well-being Support, Learning Support, Company’s Gift, Work anniversary leaves, etc.
Language requirements: Bilingual to native level of Japanese language and business level of English language
Others: candidates need to have permit to work in Japan

Aクイーン カジノ 出 金 ボーナス Tech Support Engineer - II, you will:

• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges

• Communicate with our customers to understand how they utilize our software to solve their business challenges, クイーン カジノ 出 金 ボーナスollaborate with different OSIsoft departments to deliver and improve our customers’ experience with our company and products

• Complete our New Hire Orientation and a thorough training program where will you learn about our products, customerクイーン カジノ 出 金 ボーナスnd company culture via classroom training, customer interactions, visiting operating facilities, shadowing, and hands on experience helping customers get value from their PI systems

• Teach our customers how to use our software aクイーン カジノ 出 金 ボーナスn instructor for public classes, or assist in the development of your peerクイーン カジノ 出 金 ボーナスクイーン カジノ 出 金 ボーナスn internal instructor or job trainer

• Grow your technical skillset by developing a solid foundation in the PI system, related software and industry technologies

• Track and reproduce product issues in an effort to determine root cause

We’re looking for:

• At least 2 years of work experience in technical support area

• At least bilingual level of Japanese language and business level of English language

• Self-motivated individuals with a customer mindset and desire to help people

• Enthusiasm for technical problem solving, with attention to detail and strong communication skills

• Ability to learn and research in a dynamic and engaging environment

• Business level of English speaking and writing skills

• Process Engineering, Computer Science, Natural Sciences or related field

• Proven experience of AVEVA PI products or similar technologies.

• Knowledge in Network and security.

• Exposure to Windows Server, Access privilege management, SQL would be an advantag