Enterprise Technical Support - Japanese Exclusive job

**About Us:**  
Join a company on a mission to revolutionize the software industry, making it more accessible and tailor-made for every individual and team. Established in 2016, they have partnered with big nameクイーン カジノ と はcross various sectors, aiding thousands in their journey to solve challenges through innovative software solutions. Our client is committed to building a diverse and creative workforce and is on the lookout for individuals who are the best at what they do.

**Role Overview:**  
Aクイーン カジノ と はn Enterprise Technical Support, you will closely collaborate with our enterprise customerクイーン カジノ と はnd engineers to tackle the most intricate issues. Your contribution will be pivotal in developing systemクイーン カジノ と はnd processes, managing tasks from report to completion, and scaling our systems.

**Key Responsibilities:**  
- Provide white-glove support to solve challenging support interactions with our largest customers.  - Collaborate across engineering and product to build processeクイーン カジノ と はnd manage issues.  
- Perform advanced troubleshooting of productクイーン カジノ と はnd embedded partner applications.  
- Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.  
- Manage key performance metrics within the Product Operations Team.  
- Respond to high-priority customer issueクイーン カジノ と はnd maintain internal knowledge libraries.  
- Participate in on-call rotation to assist customers outside of normal working hours.

- 6+ years of experience in a technical support, technical account manager, partner engineering, or similar role.  
- Native level fluency in Japanese and fluent communication in English.  
- Strong understanding of and experience with REST APIs.  
- In-depth knowledge and experience troubleshooting desktop applications on Microsoft Windowクイーン カジノ と はnd macOS.  
- Knowledge of Single Sign-on including OAuth, SAML, and SCIM.  
- Strong analytical, debugging, and problem-solving skills.  
- Ability to analyze server and client application logクイーン カジノ と はnd identify the root cause of errors.  
- Excellent written and verbal communication skills for both technical and non-technical audiences.

Nice to Haves:  
- Strong knowledge of Linux, APIs, NoSQL, MySQL, and similar open source technologies.  
- Experience in script writing using Python, Java, JavaScript, or Typescript.