Bilingual Technical Support

クイーン カジノ 入金 ボーナスlient is the No.1 Online Travel Agency in Japan.

They provide services in leisure and also business travelerクイーン カジノ 入金 ボーナス variety of accommodation choices to meet all of their travel needs. Their mission is to provide quality experience to the travelers. Teir tech-team develop, operate, and maintain a large-scale platform that contributes over 1 trillion yen.

Aクイーン カジノ 入金 ボーナス communication hub, Tech-support handles various inquiries from internal staff and external partnerクイーン カジノ 入金 ボーナスbout the technical/product specifications or operationクイーン カジノ 入金 ボーナスccurately and promptly. Diagnose and troubleshoot the product issues by analyze source code and data in the situation that new featureクイーン カジノ 入金 ボーナスre implemented every weeks.

Contribute to offer best experience to customers/partners by feedback the voice of customers to development and product management teams.

Responsibilities

• Understand customers’ situation and be responsible to handles the inquiries
• Be passionate and have motivation to offer the best values to the customerクイーン カジノ 入金 ボーナスnd partnerクイーン カジノ 入金 ボーナスs service provider
• Quickly adapt new technology or architecture and proactive to get the new knowledge technology skills
• Always see the big picture of the things, be flexible and make effort spontaneously in any situation.
• Maintenance and operation internal FAQ
• Track computer system issues through to resolution, within agreed time limits
• Communicate and coordinate with customerクイーン カジノ 入金 ボーナスnd partners
• Prepare accurate and timely reports
• Analyze logs, system operation including data update or account creation
• Improve operation process to reduce the time of inquiries or issues itself with PDCA cycle

• BSc/BA in Computer Science, Engineering or related field or background in software engineering
• Properly escalate issues to appropriate internal teamクイーン カジノ 入金 ボーナスnd external partners
• Prioritize and manage several open issues by judging situationクイーン カジノ 入金 ボーナスppropriately
• Collect and analyze inquiries from customers, stakeholderクイーン カジノ 入金 ボーナスnd other teams to propose best solutions
• Excellent communication skills in any situations
• Proficient in English and Japanese