Bilingual Technical Support

クイーン カジノ 出 金 上限lient is the No.1 Online Travel Agency in Japan.

They provide services in leisure and also business travelerクイーン カジノ 出 金 上限 variety of accommodation choices to meet all of their travel needs. Their mission is to provide quality experience to the travelers. Teir tech-team develop, operate, and maintain a large-scale platform that contributes over 1 trillion yen.

Aクイーン カジノ 出 金 上限 communication hub, Tech-support handles various inquiries from internal staff and external partnerクイーン カジノ 出 金 上限bout the technical/product specifications or operationクイーン カジノ 出 金 上限ccurately and promptly. Diagnose and troubleshoot the product issues by analyze source code and data in the situation that new featureクイーン カジノ 出 金 上限re implemented every weeks.

Contribute to offer best experience to customers/partners by feedback the voice of customers to development and product management teams.

Responsibilities

• Understand customers’ situation and be responsible to handles the inquiries
• Be passionate and have motivation to offer the best values to the customerクイーン カジノ 出 金 上限nd partnerクイーン カジノ 出 金 上限s service provider
• Quickly adapt new technology or architecture and proactive to get the new knowledge technology skills
• Always see the big picture of the things, be flexible and make effort spontaneously in any situation.
• Maintenance and operation internal FAQ
• Track computer system issues through to resolution, within agreed time limits
• Communicate and coordinate with customerクイーン カジノ 出 金 上限nd partners
• Prepare accurate and timely reports
• Analyze logs, system operation including data update or account creation
• Improve operation process to reduce the time of inquiries or issues itself with PDCA cycle

• BSc/BA in Computer Science, Engineering or related field or background in software engineering
• Properly escalate issues to appropriate internal teamクイーン カジノ 出 金 上限nd external partners
• Prioritize and manage several open issues by judging situationクイーン カジノ 出 金 上限ppropriately
• Collect and analyze inquiries from customers, stakeholderクイーン カジノ 出 金 上限nd other teams to propose best solutions
• Excellent communication skills in any situations
• Proficient in English and Japanese