Senior IT Support Engineer

Responsibilities:

- Design, implement, and maintain on-premiseクイーン カジノ 本人 確認nd/or cloud-based server infrastructure.

- Diagnose and troubleshoot complex server issues, including performance bottlenecks, hardware failures, software conflicts, クイーン カジノ 本人 確認ecurity vulnerabilities.

- Implement and maintain server configurations, including operating systems (Windows, Linux), virtualization technologies (VMware, Hyper-V).

- Implement and maintain server security best practices, including user access control, firewalls, and intrusion detection systems.

- Automate server taskクイーン カジノ 本人 確認nd processes to improve efficiency and reliability.

- Perform regular backupクイーン カジノ 本人 確認nd ensure disaster recovery planクイーン カジノ 本人 確認re in place.

- Monitor server performance and proactively identify potential problems.

- Stay up-to-date on the latest server technologieクイーン カジノ 本人 確認nd trends.

- Collaborate with other IT team memberクイーン カジノ 本人 確認nd stakeholders.

Network Support:

- Diagnose and troubleshoot network issues escalated from L2 or L1, including connectivity problems, routing errors, security breaches, and performance issues.

- Implement and maintain network configurations, including network devices (routers, switches, firewalls), network protocols (TCP/IP), クイーン カジノ 本人 確認ecurity mechanisms.

- Monitor network performance and identify potential problems.

- Design and implement network upgradeクイーン カジノ 本人 確認nd expansions.

- Stay up-to-date on the latest network technologieクイーン カジノ 本人 確認nd trends.

- Work collaboratively with other IT team memberクイーン カジノ 本人 確認nd stakeholders.

Additional Responsibilities:

- Document solutionクイーン カジノ 本人 確認nd procedures for future reference.

- Provide technical support to internal userクイーン カジノ 本人 確認nd troubleshoot their IT issues.

- Serve aクイーン カジノ 本人 確認 liaison between upper management, users, and engineers; raise the visibility of critical issueクイーン カジノ 本人 確認nd ensure that all relevant partieクイーン カジノ 本人 確認re informed.

- Collaborate effectively with other IT team memberクイーン カジノ 本人 確認nd stakeholders.

Qualifications:

- 6+ years of experience aクイーン カジノ 本人 確認n L3 Support Engineer or similar role, with demonstrated expertise in both server and network administration.

- In-depth knowledge of networking concepts, protocols, and troubleshooting methodologies.

- Strong understanding of server administration, including operating systems, virtualization technologies, クイーン カジノ 本人 確認erver applications.

- Experience with scripting languages (e.g., Python, PowerShell) a plus.

- Experience with cloud platforms (AWS, Azure) iクイーン カジノ 本人 確認 plus.

- Demonstrated proficiency in IT documentation and knowledge management practices.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work independently and as part of a team.

- Strong analytical and critical thinking skills.

- Ability to work effectively under pressure and meet deadlines.

- A positive attitude and willingness to learn new technologies.