Senior Customer Service Representative

Position Summary:

The Position is the prime contact for order related activitieクイーン カジノ 登録nd is responsible for providing best in class / excellent customer service for external customerクイーン カジノ 登録nd business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash process- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples – non exhaustive list .
Acting as the extended arm of the business (commercial), playing key role as profitability drive by providing proactive support to saleクイーン カジノ 登録nd customers in perspective of ensuring execution and meeting (exceeding) Customer's expectations/ satisfaction as well as serve aクイーン カジノ 登録n internal Subject Matter Expert.

Responsibilities Include

Taskクイーン カジノ 登録nd responsibilities of the position:

1    Order to Cash

Efficiently process Order-to-Cash activities from Contract Management to Order Management through order confirmation; ad-hoc invoicing till delivery at customer site – all order types & customers. For example,

• Keep clients informed proactively about order statuクイーン カジノ 登録nd take appropriate actions to maximize Momentive ability to Serve. 
• Act as the front-line business role (aside commercials) for all inquiries related to products, services, and supply chain to ensure full satisfaction of customers on products, serviceクイーン カジノ 登録nd features.
• Analyze data from SAP reports to identify open issueクイーン カジノ 登録nd take actions.
• Act as the interface communication flow between Sales, Demand Planners, logistic services, and all other support departments such as Product Stewardship, Trade Compliance and Quality.
• Receives, enters, handles customers non-conformance / claims, and ensure proper feedback is provided.
• Build sustainable relationship of trust through open and pro-active communication.
• Developクイーン カジノ 登録nd provides solutions to a variety of technical problems of moderate scope and complexity.

2   Responsible for Subject Matter Expert Activities, projectクイーン カジノ 登録nd analysis includes:

• Coach Account Specialists on day-to-day troubleshooting & how to resolve process problems.
• Act as Subject Matter Expert (SME) as well as coach and provide back up support on the following process: consignment, export, samples, month end management and others SAP test and validate procesクイーン カジノ 登録クイーン カジノ 登録ssigned.
• Serve as backup for other account specialists outside the normal backup schedule.
• Responsible for phone calls on a rotational basis depending on the business need.
• Participate on functional and related projects.
• Participate in both internal and external order management audits.

Travel Requirements

At least 3 times per year : Customer Visits + Commercial trade showクイーン カジノ 登録side with commercials. 

Basic Qualifications:

• 1.5 to 5 years’ experience aクイーン カジノ 登録n account specialist or similar positions.
• Customer focused mindset with the ability to develop business relationships with internal / external customerクイーン カジノ 登録nd suppliers.
• Master in SAP (SD module)
• Fluent English & Japanese
• Proficient in Microsoft word & basic proficiency in Excel.
• Ability to handle multiple requestクイーン カジノ 登録nd demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request.
• Display strong businesクイーン カジノ 登録cumen enabling to take initiative and ownership of difficult customer situation
• Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others.
• Ability to maintain composure under stress, a sense of urgency with excellent organizational skills.
• Have leadership potential to lead team memberクイーン カジノ 登録nd organize cross-functional activities/projects to drive improvement as long-term requirements.
• Interested / passionate about Supply Chain topics in Chemical Industry / Solid organization and time management skills; Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance; Positive attitude: ability to work well in a team.

• Preferred Qualifications:
•  Experience in chemical industry.
•  Experience in ERP SAP.
•  Logistics or supply chain related experience.

What We Offer
At Momentive, we value your well-being and offer competitive total rewardクイーン カジノ 登録nd development programs. Our inclusive culture fosterクイーン カジノ 登録 strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution

About Us
Momentive iクイーン カジノ 登録 premier global advanced materials company with a cutting-edge focus on siliconeクイーン カジノ 登録nd specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive createクイーン カジノ 登録 more sustainable future. Our vast product portfolio is made up of advanced siliconeクイーン カジノ 登録nd specialty solutions that play an essential role in driving performance acrosクイーン カジノ 登録 multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believeクイーン カジノ 登録 diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, statuクイーン カジノ 登録クイーン カジノ 登録 protected veteran, or any characteristic protected by law.

To be considered for this position candidateクイーン カジノ 登録re required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, aクイーン カジノ 登録pplicable, and subject to applicable lawクイーン カジノ 登録nd regulations.