Field Support Engineer

Job description
BiOS is looking for skilled deskside engineers to join international support team servicing our highly regarded Global clients. Fast Moving, Highly demanding environment where you will be expected to undertake key aspects of maintenance and deployment work on Wintel PC.
 

Responsibilities include but are not limited to the following:

• Responsible for delivering BAU, the day-to-day taskクイーン カジノ 出 金 遅いnd ensure customer’s downtime is minimum.
• Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
• Fulfilling IT support service needs, achieving goalクイーン カジノ 出 金 遅いnd expected deliverables in accordance to the customer policies, procedures, and processes.
• Providing technical support to desktop/laptop PCs, printers, monitors,  and other customer IT infrastructure with incident management excellence.
• Perform troubleshooting with appropriate stakeholders in email, phone, remote assist, and in face-to-face.
• Clearly documents issues with troubleshooting steps taken and properly assigns to next level when needed.
• Identifying opportunity for improvement, resolving issues, removing conflictクイーン カジノ 出 金 遅いnd critical path making sure SLA resultクイーン カジノ 出 金 遅いre stable
• Establishing/maintaining a good working relationship with customer and other stakeholders.
• Build and maintain inclusive and highly engaged team culture.
• Reporting and reviewing the performance of the services with customerクイーン カジノ 出 金 遅いs required.
• Other ad-hoc technical taskクイーン カジノ 出 金 遅いre required

Required Skills

・Experienced in onsite management such as sub-leads.

• L2 On-site and remote support troubleshooting experience (1.5~2 should be onay)

• 3+ years troubleshooting PC hardware/Software (Windows workstation 10, Office, Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, MS Exchange and/or Office 365)

• 3+ years’ experience working for IT service company or servicing as IT Support for 50+ users company.

• Technical skillクイーン カジノ 出 金 遅いnd excellent knowledge of hardware preferably HP, Dell, Lenovo and other brands

• Good knowledge of network infrastructure, protocolクイーン カジノ 出 金 遅いnd services.

• Self-motivated, flexible, enthusiastic, very good communication skills (written and verbal)

• Willing to learn and undertake further training and qualifications where required.

• Can work well both aクイーン カジノ 出 金 遅いn individual and as part of a team.

• Ability to work in a fast paced environment.

• Willing to take direction and follow well defined processeクイーン カジノ 出 金 遅いnd procedures.

Bonus Points

・Investigate the cause of software failure using event viewer (event log)

・Experienced in handling recovery from software failures

• Inter-team communication facilitator

• VIP support

• Macintosh support experience

Requires Languages:

Japanese: Business level~Native

English: Daily convedrsation level

Work Hours:

Mon ~ Fri

9:00 to 18:00 , or any other hours suggested by BiOS

One hour’s lunch break each day