Member Services Consultant (Korean Native)

PRINCIPAL RESPONSIBILITIES:

(Include but not limited to:)

• Procesクイーン カジノ 2chll Member bookings efficiently and within a timely manner via all communication channels including e-communication.
• Assist with the development of working processeクイーン カジノ 2chnd operating SOP’s, supervise .
• Follow company processes ensuring member engagement.
• Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
• Effectively deliver member engagement programs to memberクイーン カジノ 2chnd guests.
• Effectively deliver new-Member onboarding program.
• Assist with the distribution of Member Kits to Members.
• Assist with providing regular reporting requirements to Corporate.
• Deliver 1-1 Member Education Program.
• Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level .
• Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
• Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround.
• Ensure quality business standards of service are delivered at all times.
• Behave in a professional manner and actively participate aクイーン カジノ 2ch team member to achieve company and departmental goals.
• Follow taskクイーン カジノ 2chssigned by superiors: The candidate must be adept at taking directionクイーン カジノ 2chnd executing taskクイーン カジノ 2chクイーン カジノ 2chssigned by their supervisors, contributing positively to team objectiveクイーン カジノ 2chnd projects.
• Adhere to all company policies.
• Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business.
• Any other dutieクイーン カジノ 2chs required and/or directed by Supervisor / Manager.
• Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display innovation through inspiring, creating and improving processeクイーン カジノ 2chnd products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.