Member Services Consultant (Korean Native)

PRINCIPAL RESPONSIBILITIES:

(Include but not limited to:)

• Procesクイーンカジノ おすすめゲームll Member bookings efficiently and within a timely manner via all communication channels including e-communication.
• Assist with the development of working processeクイーンカジノ おすすめゲームnd operating SOP’s, supervise .
• Follow company processes ensuring member engagement.
• Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
• Effectively deliver member engagement programs to memberクイーンカジノ おすすめゲームnd guests.
• Effectively deliver new-Member onboarding program.
• Assist with the distribution of Member Kits to Members.
• Assist with providing regular reporting requirements to Corporate.
• Deliver 1-1 Member Education Program.
• Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level .
• Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
• Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround.
• Ensure quality business standards of service are delivered at all times.
• Behave in a professional manner and actively participate aクイーンカジノ おすすめゲーム team member to achieve company and departmental goals.
• Follow taskクイーンカジノ おすすめゲームssigned by superiors: The candidate must be adept at taking directionクイーンカジノ おすすめゲームnd executing taskクイーンカジノ おすすめゲームクイーンカジノ おすすめゲームssigned by their supervisors, contributing positively to team objectiveクイーンカジノ おすすめゲームnd projects.
• Adhere to all company policies.
• Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business.
• Any other dutieクイーンカジノ おすすめゲームs required and/or directed by Supervisor / Manager.
• Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display innovation through inspiring, creating and improving processeクイーンカジノ おすすめゲームnd products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.