Onsitクイーン カジノ 出 金 できないupport Engineer - Deskside User Support

Job Description:   

English

First Line (Tier 1) Support

Record/Analyze user problems

Troubleshoot ICT deviceクイーン カジノ 出 金 できないnd services provided by Ericsson's Enterprise IT, such as company PCs, O365 and MS Teams

Breakfix request faulty hardware

Issue problem [sic] ticket number, arrange with the backend team and report result to the user as soon as possible

Providクイーン カジノ 出 金 できないervices in collaboration with Ericsson global teams or local vendors

Manage printers; RICOH and third-party (best-effort) printers troubleshooting

Providクイーン カジノ 出 金 できないupport, on a best-effort basis, customized and local IT services

TFS: Data room H&クイーン カジノ 出 金 できないupport per instruction by the backend team

IT Standby support in leadership meetings

IT support in management/CEO special events

Site IT Operations

Device health check in pre-determined intervals (video conf systems, printers, External speakers installed in conf rooms)

Praparation of ICT devices, such as PC peripherals, USB speakerクイーン カジノ 出 金 できないnd mobile Wi-Fi

Asset/Inventory management of both hardware and software

Proper disposal of aged facilities in pre-determined intervals

Monthly IT sessionクイーン カジノ 出 金 できないs part of user training

ICT devices' (PCs, monitors, printerクイーン カジノ 出 金 できないnd USB speakers) lifecycle management,

Create IT documentation and maintaining it

Manage small tasks (projectクイーン カジノ 出 金 できないnd tasks of less than 3 months' length)

Contribution to ICT operation processes innovation, reduction and automation

Required Languages:

Japanese: Business (JLPT2)

English: business ~ Fluent 

Work Hours:

Mon ~ Fri

9:00 to 18:00

Break Timeクイーン カジノ 出 金 できないre (60) minutes per shift