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Job ID : 1497832 Date Updated : December 19th, 2024

【Bilingual IT helpdesk at a financial company】 Exclusive job

Location Tokyo - 23 Wards
Job Type Temporary
Salary 5 million yen ~ 8 million yen

Work Style

Casual Clothing Side Business Ok Minimal Overtime Flex Time

Job Description

POSITIONS OVERVIEW

End User Support / Service Desk

  • Respond to the issues related to the proper function of their PCs
  • Provide all tires of support from telephone to remote access to desk-side
  • Respond to critical Incidents (PC or LAN failure) on an on-call basis
  • Some report support for Regional Office & Branches

Hardware / Software installation and Maintenance

  • Maintenance and Upkeep of PC equipment
  • Troubleshooting complex technical problems including Desktop and laptop, Monitors, Printers, Servicer room equipment, Firewall switch etc.
  • Provide the proper installation and configuration of all PC hardware and software

IT administration

  • Manage all software licenses for the installed base of applications
  • System Documentation, Project management, Vendor management
  • IT service Account Administration
  • Computer equipment inventory
  • Maintain the user accounts, Group, Security, and access privileges
  • Troubleshooting issues with Windows 10, Active Directory, DNS, DHCP

Soft Skills

  • Attention to detail and good problem-solving skills
  • Ability to following up with clients to ensure the problem is resolved
  • Ability to adapt and change, and learn new toolクイーン カジノ visand skills
  • Self-motivated, able to deliver under deadline and multi-task under pressure
  • Self-starter with a passion for personal development and continuous improvement
  • Team oriented
  • Excellent customer service, interpersonal and customer-facing skills
  • Ability to speak with the customers to find the root of their
  • Excellent verbal and written communication skills in both Japanese and English

 

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Qualificationクイーン カジノ visand Experience

  • Understanding of security practices including physical, internet, and wireless
  • Strong understanding of user authentication, permissions, and encryption
  • At least 5 years of Service Desk Financial Industry experience is plus
  • Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony, systems, messaging platformクイーン カジノ visand collaboration tools
  • Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptopクイーン カジノ visand remote connectivity
  • Ability to quickly and effectively diagnose and resolve technical issueクイーン カジノ visand eliminate repetitive issues both on-site and remotely

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Temporary
Salary 5 million yen ~ 8 million yen
Industry Investment Banking

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > In-house SE, System Management

Company Details

Non-Japanese Ratio About half Japanese