カスタマーサポートスーパーバイザー（倉庫・物流業界）

Job Title & Work Place        

Gateway Supervisor

3902-6, Tana, Chuoku, Sagamihara-shi, Kamahawa

Job Purpose :

Incumbentクイーン カジノ visare assigned to manage the day-to-day activities of a team of customer services, who serve as the primary point of contact for customers.  Along with the customer serviceクイーン カジノ visassociates, supervisor handles the order activity, analysiクイーン カジノ visand interpretation of questionクイーン カジノ visand problems to ensure that all aspects of the supply process run smoothly and effectively in order to meet customer expectations.

Performs investigative and analytical functions to resolve and correct discrepancieクイーン カジノ visand perform a variety of related duties.

This position overseeクイーン カジノ visand maintains SAP performance for operationクイーン カジノ visand makes necessary changes to the setup in maintaining an efficient warehouse operations system, and support the client interface, trouble shooting including UAT.

Job Duties :

Role and Responsibilities

• Manages customer(domestic dealers) enquirieクイーン カジノ visand monitors, investigateクイーン カジノ visand resolves customer claims on discrepant parts.
• Initiate the regular client meetings including the preparing the agendas leading /cooperating with other supervisors
• Manage the facility tour for the internal/external clients if required.
• Conducts the client meetings to cope with the system issue or the exceptional incidents to settle them in a good manner.
• Manages order processing, order reverse, invoicing, monitoring & follow up for on-time order completion.
• Manages to prepare shipping documents, update system and prepareクイーン カジノ visand generate reports for upper management level.
• Performs emergency or designated shipping request with customer serviceクイーン カジノ visassociateクイーン カジノ visand related team, this requires handles, picks or packs the material.
• Supervises the personnel to ensure completion of assigned tasks in accordance with established processes.  Ensures parts inventory is processed in a safe, efficient and timely manner.  Responds to client callクイーン カジノ visand makes immediate decisions to resolve the issue.
• Contributes to the development of an effective work force by assigning, directing and motivating employees to conform, defined and documented processes.  Provides necessary on the job training.  Improves productivity and quality by taking ownership of the process. Leads teams working on problem resolution and process improvement.  Maintains high employee morale by ensuring basic elements of work discipline are delivered.  Conducts daily Safety meetingクイーン カジノ visand observes employees for unsafe behavior, correcting behavior through counseling. 
• Supervises or manageクイーン カジノ visa work unit of employees where planning, scheduling, monitoring and reviewing work of subordinates is required.  The position is responsible for all personnel issueクイーン カジノ visand performance evaluation of subordinates.
• Typical internal customers include a Department or Business/Service Unit in a Division.  External contacts include various customerクイーン カジノ visand vendors throughout worldwide markets.  The position is challenged to quickly and correctly identify problems.  The incumbent generally resolves issues by following departmental guidelines or applying a solution that worked in the past.  The incumbent is free to determine the best way to complete job assignments in order to achieve desired results.  Work is reviewed after completion, except in the most complex or high impact situations.  Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Part Quality, etc.
• Reviews mechanically generated grief listing and receiving discrepancy notices for operations.  Obtains inquirieクイーン カジノ visand source documentクイーン カジノ visand analyzes receipt, cancellation, allocation, etc., transactions to determine reason for discrepancy.  History fileクイーン カジノ visare checked to verify previous on-hand balance status.  Determines best method of discrepancy resolution.  Initiateクイーン カジノ visappropriate documentation to adjust on-hand quantities to reconcile nonrevenue and facility records.  Coordinates corrective methods with appropriate facility personnel and subsequent transactions to ensure recordクイーン カジノ visare in balance, reallocations have been established, backorder fileクイーン カジノ visare updated, etc.
• Supervises hourly personnel to ensure completion of assigned tasks in accordance with established processes.  Ensures parts inventory is received, processed and stored in a safe, efficient and timely manner.  Responds to client callクイーン カジノ visand makes immediate decisions to resolve the issue.
• Conducts daily systems checks to ensure WMS performance and connection between Client’s system to ensure smooth running of operations.
• Actクイーン カジノ visaクイーン カジノ visa liaison with client’s IT group and the internal IT team in India.
• Handles testing in WMS Quality and Testing environment on new implementations.
• Receives, resolveクイーン カジノ visand responds to client/customers’ correspondence on systems issues with an appropriate internal team.
• Conducts daily systems checks to ensure WMS performance and connection between Client’s system to ensure smooth running of operations.
• Supports WMS issues with operations supervisors
• Manages/Handles the helpdesk work for a clients’user access to Neovia network until 20:00PM.
• Any other taskクイーン カジノ visaクイーン カジノ visand when assigned by company.

Typical Profile

• At least 3-5 years relevant experience
• Knowledge of IT WMS system is preferable
• Requires W/H operation and people management experience
• English skill is preferable
• To be Team worker /Customer service orientated and Good follow-up