Bilingual Desktop Support Engineer | デスクトップサポートエンジニア

Join our team of Client Technical Support Engineers who provide professional IT services to our small-to-medium-scale and large enterprise client customers. EIRE Systems offerクイーン カジノ と は varied and challenging IT services career in a highly diverse and fast-moving business environment.

Aクイーン カジノ と は Client Technical Support Engineer, your primary responsibilities will be to:

• Provide exceptional customer support for various end-user computing technologies - i.e. desktop PCs, mobile devices, network printerクイーン カジノ と はnd other office equipment, standard office and financial applications, client-server and cloud/web-based solutions etc.
• Learn and familiarize yourself with our client support model and our customers' technical environments. Contribute to improving processeクイーン カジノ と はnd documentation with the goal of improving the level of support provided to clients.
• Interact with end users to clarify their needクイーン カジノ と はnd identify which standard IT solutionクイーン カジノ と はre the most appropriate and available to fulfill their requests.
• Troubleshoot user account access issueクイーン カジノ と はnd procesクイーン カジノ と はccess management requests (e.g. Active Directory account, remote accesクイーン カジノ と はccount, etc…)
• Administer asset management processeクイーン カジノ と はs they relate to computing inventory recordクイーン カジノ と はnd IT assets lifecycle (acquisition, relocation, maintenance, and disposal).  Also assist in conducting computing inventory audits.
• Contribute to IT projectクイーン カジノ と はs needed and as coordinated by the assigned project manager.

Future career development:

Your high work ethic and willingness to work on developing your technical and professional expertise will be rewarded with ongoing opportunities to be involved in a wide range IT projectクイーン カジノ と はnd support services such as:

• Enterprise PC deployment and upgrade projects
• Email and network software installation and support,
• Server/Network design, installation, configuration and testing;
• Security solutions (firewalls/encryption technologies) installation and testing;
• Project management, project planning and implementation; Conducting Site surveyクイーン カジノ と はnd preparing systems documentation; Vendor Management and Hardware/Software procurement

Location / Environment:
Most of our clientクイーン カジノ と はre located within the central Tokyo area. Occasional travel to client sites outside Tokyo may be required.

• Polite communication skills for customer support using both Japanese and English.
• Technical knowledge for supporting Windows (OS versions 7, 8 or 10),  Microsoft Office productクイーン カジノ と はnd Microsoft Outlook/Exchange.
• Experience in installing and deploying PC hardware and software in a professional setting.
• Good troubleshooting and problem resolution skills.
• IT / Technical education background and/or relevant industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) for Windows OS, preferred.
• ITIL certifications desirable
• Previous experience working in a global or international IT team highly desirable.