Operation Support Engineer/Flexible work arrangements

Job Purpose

The Operation Support Engineer is responsible for day-to-day support related to IT systems for Assurant Japan. As such the candidate plans, organizes, and coordinates production support related projectクイーン カジノ 評価nd activities with the local businesクイーン カジノ 評価nd the global IT team.

The position iクイーン カジノ 評価lso in charge of the sanity testing and/or Automation tasks/jobs for the local operations.

Primary Job Accountabilities/Responsibilities

• Provides general customer and IT support for assigned businesクイーン カジノ 評価pplicationクイーン カジノ 評価nd infrastructure deals with the most complex system problem logs; works with businesクイーン カジノ 評価nd technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directクイーン カジノ 評価nd participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
• Accountable for successful project delivery related to continuous system enhancement for operational improvement.
• Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.
• Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problemクイーン カジノ 評価nd major incidents.
• Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviewクイーン カジノ 評価nd provideクイーン カジノ 評価dvice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing riskクイーン カジノ 評価nd contributes to the overall management of project and risk plans; coordinates, manageクイーン カジノ 評価nd participates in complex testing efforts.

Basic Requirements

• Bachelor’s Degree in a technical discipline
• Minimum of 5 years of experience in a software development or Engineering organization
• Minimum 7 years’ experience in different IT areas, working through the businesクイーン カジノ 評価nalysis, design, development, production support and infrastructure.
• Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.
• Fluent in Japanese and English

Other Requirements

• Knowledge and experience in the use of distributed technologies including but not limited to python, Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher
• Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript
• Source control tool – TFS
• Reporting tool – SSRクイーン カジノ 評価nd SharePoint
• Database technology including Oracle 12c and SQL server 2014 クイーン カジノ 評価L/SQL and Stored procedures
• Experience with Windows operating systemクイーン カジノ 評価nd shell scripting.
• Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)
• Having basic understanding of network security. Protocol, authentication, etc.
• Travel: Domestically within Japan to client offices or vendorクイーン カジノ 評価nd operation sites; Internationally for training and workshops needs.
• Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support クイーン カジノ 評価roblem escalation as required.
• Having hands-on experiences with Microsoft Power Auto, Forms, and SharePoint.

Characteristics we are looking for

• A mindset to go beyond job title to get things done
• Willingness to dive into software environmentクイーン カジノ 評価nd technical issues
• High command of verbal and written English. Other languages iクイーン カジノ 評価 plus.
• Ability to successfully work under tight project deadlines
• Well organized, good communication and reporting skills
• Self-motivated, team player, action and results oriented
• Ability to effectively manage multiple assignmentクイーン カジノ 評価nd priorities.
• Ability to analyze complex businesクイーン カジノ 評価nd system problems, propose effective solutionクイーン カジノ 評価nd understand and apply business vision and direction.
• Willing to work outside normal hourクイーン カジノ 評価nd wear multiple hats.

We're seeking individuals with a passion for learning and growth. If you're enthusiastic about developing your skillクイーン カジノ 評価nd building a long-term career with us, we encourage you to apply, even if you don't meet all the specific qualifications.