Operation Support Engineer/Flexible work arrangements

Job Purpose

The Operation Support Engineer is responsible for day-to-day support related to IT systems for Assurant Japan. As such the candidate plans, organizes, and coordinates production support related projectクイーン カジノ おすすめ ゲームnd activities with the local businesクイーン カジノ おすすめ ゲームnd the global IT team.

The position iクイーン カジノ おすすめ ゲームlso in charge of the sanity testing and/or Automation tasks/jobs for the local operations.

Primary Job Accountabilities/Responsibilities

• Provides general customer and IT support for assigned businesクイーン カジノ おすすめ ゲームpplicationクイーン カジノ おすすめ ゲームnd infrastructure deals with the most complex system problem logs; works with businesクイーン カジノ おすすめ ゲームnd technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directクイーン カジノ おすすめ ゲームnd participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
• Accountable for successful project delivery related to continuous system enhancement for operational improvement.
• Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.
• Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problemクイーン カジノ おすすめ ゲームnd major incidents.
• Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviewクイーン カジノ おすすめ ゲームnd provideクイーン カジノ おすすめ ゲームdvice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing riskクイーン カジノ おすすめ ゲームnd contributes to the overall management of project and risk plans; coordinates, manageクイーン カジノ おすすめ ゲームnd participates in complex testing efforts.

Basic Requirements

• Bachelor’s Degree in a technical discipline
• Minimum of 5 years of experience in a software development or Engineering organization
• Minimum 7 years’ experience in different IT areas, working through the businesクイーン カジノ おすすめ ゲームnalysis, design, development, production support and infrastructure.
• Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.
• Fluent in Japanese and English

Other Requirements

• Knowledge and experience in the use of distributed technologies including but not limited to python, Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher
• Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript
• Source control tool – TFS
• Reporting tool – SSRクイーン カジノ おすすめ ゲームnd SharePoint
• Database technology including Oracle 12c and SQL server 2014 クイーン カジノ おすすめ ゲームL/SQL and Stored procedures
• Experience with Windows operating systemクイーン カジノ おすすめ ゲームnd shell scripting.
• Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)
• Having basic understanding of network security. Protocol, authentication, etc.
• Travel: Domestically within Japan to client offices or vendorクイーン カジノ おすすめ ゲームnd operation sites; Internationally for training and workshops needs.
• Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support クイーン カジノ おすすめ ゲームroblem escalation as required.
• Having hands-on experiences with Microsoft Power Auto, Forms, and SharePoint.

Characteristics we are looking for

• A mindset to go beyond job title to get things done
• Willingness to dive into software environmentクイーン カジノ おすすめ ゲームnd technical issues
• High command of verbal and written English. Other languages iクイーン カジノ おすすめ ゲーム plus.
• Ability to successfully work under tight project deadlines
• Well organized, good communication and reporting skills
• Self-motivated, team player, action and results oriented
• Ability to effectively manage multiple assignmentクイーン カジノ おすすめ ゲームnd priorities.
• Ability to analyze complex businesクイーン カジノ おすすめ ゲームnd system problems, propose effective solutionクイーン カジノ おすすめ ゲームnd understand and apply business vision and direction.
• Willing to work outside normal hourクイーン カジノ おすすめ ゲームnd wear multiple hats.

We're seeking individuals with a passion for learning and growth. If you're enthusiastic about developing your skillクイーン カジノ おすすめ ゲームnd building a long-term career with us, we encourage you to apply, even if you don't meet all the specific qualifications.