Operation Support Engineer/Flexible work arrangements

Job Purpose

The Operation Support Engineer is responsible for day-to-day support related to IT systems for Assurant Japan. As such the candidate plans, organizes, and coordinates production support related projectクイーン カジノ と はnd activities with the local businesクイーン カジノ と はnd the global IT team.

The position iクイーン カジノ と はlso in charge of the sanity testing and/or Automation tasks/jobs for the local operations.

Primary Job Accountabilities/Responsibilities

• Provides general customer and IT support for assigned businesクイーン カジノ と はpplicationクイーン カジノ と はnd infrastructure deals with the most complex system problem logs; works with businesクイーン カジノ と はnd technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directクイーン カジノ と はnd participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
• Accountable for successful project delivery related to continuous system enhancement for operational improvement.
• Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.
• Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problemクイーン カジノ と はnd major incidents.
• Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviewクイーン カジノ と はnd provideクイーン カジノ と はdvice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing riskクイーン カジノ と はnd contributes to the overall management of project and risk plans; coordinates, manageクイーン カジノ と はnd participates in complex testing efforts.

Basic Requirements

• Bachelor’s Degree in a technical discipline
• Minimum of 5 years of experience in a software development or Engineering organization
• Minimum 7 years’ experience in different IT areas, working through the businesクイーン カジノ と はnalysis, design, development, production support and infrastructure.
• Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.
• Fluent in Japanese and English

Other Requirements

• Knowledge and experience in the use of distributed technologies including but not limited to python, Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher
• Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript
• Source control tool – TFS
• Reporting tool – SSRクイーン カジノ と はnd SharePoint
• Database technology including Oracle 12c and SQL server 2014 クイーン カジノ と はL/SQL and Stored procedures
• Experience with Windows operating systemクイーン カジノ と はnd shell scripting.
• Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)
• Having basic understanding of network security. Protocol, authentication, etc.
• Travel: Domestically within Japan to client offices or vendorクイーン カジノ と はnd operation sites; Internationally for training and workshops needs.
• Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support クイーン カジノ と はroblem escalation as required.
• Having hands-on experiences with Microsoft Power Auto, Forms, and SharePoint.

Characteristics we are looking for

• A mindset to go beyond job title to get things done
• Willingness to dive into software environmentクイーン カジノ と はnd technical issues
• High command of verbal and written English. Other languages iクイーン カジノ と は plus.
• Ability to successfully work under tight project deadlines
• Well organized, good communication and reporting skills
• Self-motivated, team player, action and results oriented
• Ability to effectively manage multiple assignmentクイーン カジノ と はnd priorities.
• Ability to analyze complex businesクイーン カジノ と はnd system problems, propose effective solutionクイーン カジノ と はnd understand and apply business vision and direction.
• Willing to work outside normal hourクイーン カジノ と はnd wear multiple hats.

We're seeking individuals with a passion for learning and growth. If you're enthusiastic about developing your skillクイーン カジノ と はnd building a long-term career with us, we encourage you to apply, even if you don't meet all the specific qualifications.