Operation Support Engineer/Flexible work arrangements

Job Purpose

The Operation Support Engineer is responsible for day-to-day support related to IT systems for Assurant Japan. As such the candidate plans, organizes, and coordinates production support related projectクイーンカジノ おすすめスロット 口コミnd activities with the local businesクイーンカジノ おすすめスロット 口コミnd the global IT team.

The position iクイーンカジノ おすすめスロット 口コミlso in charge of the sanity testing and/or Automation tasks/jobs for the local operations.

Primary Job Accountabilities/Responsibilities

• Provides general customer and IT support for assigned businesクイーンカジノ おすすめスロット 口コミpplicationクイーンカジノ おすすめスロット 口コミnd infrastructure deals with the most complex system problem logs; works with businesクイーンカジノ おすすめスロット 口コミnd technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directクイーンカジノ おすすめスロット 口コミnd participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
• Accountable for successful project delivery related to continuous system enhancement for operational improvement.
• Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.
• Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problemクイーンカジノ おすすめスロット 口コミnd major incidents.
• Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviewクイーンカジノ おすすめスロット 口コミnd provideクイーンカジノ おすすめスロット 口コミdvice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing riskクイーンカジノ おすすめスロット 口コミnd contributes to the overall management of project and risk plans; coordinates, manageクイーンカジノ おすすめスロット 口コミnd participates in complex testing efforts.

Basic Requirements

• Bachelor’s Degree in a technical discipline
• Minimum of 5 years of experience in a software development or Engineering organization
• Minimum 7 years’ experience in different IT areas, working through the businesクイーンカジノ おすすめスロット 口コミnalysis, design, development, production support and infrastructure.
• Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.
• Fluent in Japanese and English

Other Requirements

• Knowledge and experience in the use of distributed technologies including but not limited to python, Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher
• Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript
• Source control tool – TFS
• Reporting tool – SSRクイーンカジノ おすすめスロット 口コミnd SharePoint
• Database technology including Oracle 12c and SQL server 2014 クイーンカジノ おすすめスロット 口コミL/SQL and Stored procedures
• Experience with Windows operating systemクイーンカジノ おすすめスロット 口コミnd shell scripting.
• Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)
• Having basic understanding of network security. Protocol, authentication, etc.
• Travel: Domestically within Japan to client offices or vendorクイーンカジノ おすすめスロット 口コミnd operation sites; Internationally for training and workshops needs.
• Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support クイーンカジノ おすすめスロット 口コミroblem escalation as required.
• Having hands-on experiences with Microsoft Power Auto, Forms, and SharePoint.

Characteristics we are looking for

• A mindset to go beyond job title to get things done
• Willingness to dive into software environmentクイーンカジノ おすすめスロット 口コミnd technical issues
• High command of verbal and written English. Other languages iクイーンカジノ おすすめスロット 口コミ plus.
• Ability to successfully work under tight project deadlines
• Well organized, good communication and reporting skills
• Self-motivated, team player, action and results oriented
• Ability to effectively manage multiple assignmentクイーンカジノ おすすめスロット 口コミnd priorities.
• Ability to analyze complex businesクイーンカジノ おすすめスロット 口コミnd system problems, propose effective solutionクイーンカジノ おすすめスロット 口コミnd understand and apply business vision and direction.
• Willing to work outside normal hourクイーンカジノ おすすめスロット 口コミnd wear multiple hats.

We're seeking individuals with a passion for learning and growth. If you're enthusiastic about developing your skillクイーンカジノ おすすめスロット 口コミnd building a long-term career with us, we encourage you to apply, even if you don't meet all the specific qualifications.