【英語を活かす】Head of Customer Service

A well-known photography company is looking for a Head of Customer Service. The selected candidate will lead a customer service team, manage inquiries, クイーン カジノ 違法oordinate communication between departments to ensure smooth operations.

The company iクイーン カジノ 違法 leader in photographic and imaging services, specialising in automated photo booth solutionクイーン カジノ 違法cross Japan. With a strong commitment to quality and innovation, it has established itself aクイーン カジノ 違法 reliable provider in the industry, enhancing convenience for a wide range of customers.

Keywords:

カスタマーサービス, チーム管理, 電話応対, プロジェクト管理, KPI分析, 苦情対応, 顧客対応, トラブルシューティング, 求人, 外資系

2123130/001

Responsibilities:

• Manage a variety of customer inquiries for B2B and B2C clients
• Report and analyse KPI data
• Coordinate machine repairクイーン カジノ 違法nd update machine information
• Handle phone calls during peak timeクイーン カジノ 違法nd create reports
• Assign teamwork shiftクイーン カジノ 違法nd implement new systems for efficiency
• Troubleshoot issueクイーン カジノ 違法nd handle complex complaints
• Lead and manage customer service staff

Requirements:

• More than 5 years of experience aクイーン カジノ 違法 Customer Service Manager
• Proven leadership experience managing teams with multiple members
• High-level telephone クイーン カジノ 違法omplaint-handling skills
• Project management skills
• Native level Japanese; business level English