【英語を活かす】Head of Customer Service

A well-known photography company is looking for a Head of Customer Service. The selected candidate will lead a customer service team, manage inquiries, クイーンカジノ おすすめスロットoordinate communication between departments to ensure smooth operations.

The company iクイーンカジノ おすすめスロット leader in photographic and imaging services, specialising in automated photo booth solutionクイーンカジノ おすすめスロットcross Japan. With a strong commitment to quality and innovation, it has established itself aクイーンカジノ おすすめスロット reliable provider in the industry, enhancing convenience for a wide range of customers.

Keywords:

カスタマーサービス, チーム管理, 電話応対, プロジェクト管理, KPI分析, 苦情対応, 顧客対応, トラブルシューティング, 求人, 外資系

2123130/001

Responsibilities:

• Manage a variety of customer inquiries for B2B and B2C clients
• Report and analyse KPI data
• Coordinate machine repairクイーンカジノ おすすめスロットnd update machine information
• Handle phone calls during peak timeクイーンカジノ おすすめスロットnd create reports
• Assign teamwork shiftクイーンカジノ おすすめスロットnd implement new systems for efficiency
• Troubleshoot issueクイーンカジノ おすすめスロットnd handle complex complaints
• Lead and manage customer service staff

Requirements:

• More than 5 years of experience aクイーンカジノ おすすめスロット Customer Service Manager
• Proven leadership experience managing teams with multiple members
• High-level telephone クイーンカジノ おすすめスロットomplaint-handling skills
• Project management skills
• Native level Japanese; business level English