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Job ID : 1509021 Date Updated : December 11th, 2024

PR/158126 | Service Delivery Manager

Location Malaysia, Selangor
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

Service Delivery Manager

 

Our client iクイーン カジノ 登録 world-class leader in providing innovative solutionクイーン カジノ 登録nd services in data center construction and engineering. Their mission is to deliver high-performance, scalable, and secure infrastructure for businesseクイーン カジノ 登録cross the globe.

 

  • Part of a global network with over 100 offices worldwide.

  • A trusted partner in delivering data center solutionクイーン カジノ 登録cross key markets.

 

JOB RESPONSIBILITIES:

 

  • Client Relationship Management: Serve as the main point of contact for overseeing the client services relationship.

  • Service Improvement & Reporting: Create, track, クイーン カジノ 登録hare Service Delivery Reports, manage meetings, and handle escalations.

  • Service Activation & Compliance: Carry out client-facing service activation taskクイーン カジノ 登録nd ensure compliance with SLAs.

  • Incident & Change Management: Oversee major incidents, suggest process modifications, and manage changes.

  • Customer Satisfaction: Track customer satisfaction and devise strategies for service enhancement.

 

JOB REQUIREMENTS:

 

  • At least one year of experience in a medium- to large-sized ICT firm, preferably in customer care or service delivery.

  • A degreein engineering (Bachelor’s, Master’s, Professional, Vocational, or similar).

  • Capacity to build trusting bonds with both external clientクイーン カジノ 登録nd internal stakeholders.

  • Excellent ability to oversee the coordinated provision of services.

  • Proficient in both written クイーン カジノ 登録poken communication.

 

Click Apply Now to apply for this role or forward your updated CV to aaron.weller@jac-recruitment.com

Thank you!

 

#LI-JACMY

#countrymalaysia

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Associate Degree/Diploma
Visa Status No permission to work in Japan required

Job Location

  • Malaysia, Selangor

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry IT Consulting

Job Category

  • Other > Other