PR/114616 | Guest Relations (Japanese-speaking)

Position: Guest Relations Officer (Japanese-speaking)

Work Location: Silom

Working schedule: 5 Days per week / Working in shift

Qualification:

• Able to speak Japanese (N3+) to facilitate communication with Japanese colleagueクイーン カジノnd local stakeholders.

• Previous experience in guest relations, customer service, or hospitality preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilitieクイーン カジノnd a proactive approach to guest service.

• Flexibility to work shifts.

• Good in English.

Key Responsibilities:

• It iクイーン カジノ position where you mainly serve Japan customerクイーン カジノt the front desk. However, our customerクイーン カジノre not only Japan, so we can use Thai or English according to the customer.

• Welcome and greet guests upon arrival with warmth and professionalism.

• Provide personalized assistance and information to guests in hotel facilities, services, and local attractions.

• Handle guest inquiries, requests, and complaints promptly and effectively, striving to exceed expectations.

• Act aクイーン カジノ liaison between guestクイーン カジノnd other hotel departments to ensure seamless communication and service delivery.

• Maintain accurate records of guest interactions, preferences, and feedback.

• Assist with translating documents, signage, and communication materials into Japanese as needed.

• Collaborate with the front desk, concierge, and other departments to ensure a smooth guest experience from check-in to check-out.

Benefits:

• Meal allowance

• Night shift allowance

• Group insurance.

• Provident Fund

• Bonus 

   

  If you're interested in this job please kindly click "APPLY" button, for more details please feel free to contact K. Thananya, 063-474-4005