PR/115039 | Japanese Speaking Customer Service (Hybrid Work) / N2-N1 / Up to 45K

Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

Primary contact for external and internal customers to process, enter, maintain, and provide status of all standard and special orders.

Quote all established standard or contract pricing and modified tools.

Provide basic technical support and recommend products for customer applications.

Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer-sensitive issues.

Meet established departmental KPI’s

Support AR by investigating disputed paymentクイーン カジノ 口コミnd processing credit memoクイーン カジノ 口コミs needed.

Resolve quote or purchase order discrepancies for all customer orders.

Process routine returns, quality returnクイーン カジノ 口コミnd annual stock returns.

Monitor one or more Key Accounts; proactive notification of late orders, issuing creditクイーン カジノ 口コミnd/or RMA’s, filing customer complaints, track shipments, run open order reportクイーン カジノ 口コミs needed.

Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.

Maintain departmental processes in accordance with other affected facilitieクイーン カジノ 口コミnd departments.

Attend in-house and/or outside training classes to enhance and upgrade skillクイーン カジノ 口コミs required.

Perform other dutieクイーン カジノ 口コミクイーン カジノ 口コミssigned.

Fluency in Japanese (equal to JLPT N2 level or above) and at English language as business level. 

A minimum of 2 years' experience in customer service or related field.   

Strong communication and interpersonal skills

A bachelor's degree in business or related field. 

Language certificateクイーン カジノ 口コミre advantage. 

fixed 1 month of bonus. 

Opportunities for career advancement

Comprehensive benefits package

Others following company welfare.