クイーン カジノ と はervice Associate (Remote OK)

Position: クイーン カジノ と はervice Associate (Remote OK)
Join White Rabbit Japan! Passionate about customer service? Fluent in Japanese & English? Solve problemクイーン カジノ と はnd transform shopping experiences. Your skills in customer support can shine. Apply now!

Department: Operations
Locations: White Rabbit Japan HQ
Remote status: Fully Remote

The White Rabbit Customer Success Team is on a mission to delight the tens of thousands of customers worldwide who rely on Blackship and Japan Rabbit. Japan Rabbit makes buying from Japan hassle-free. Blackship allows businesseクイーン カジノ と はnd individuals to forward packages from Japan.

Our operational team focuses on delivering exceptional customer outcomeクイーン カジノ と はnd being there for consumers when they need us most. We're looking for people with excellent analytical and communication skills who are passionate about the customer and helping them get the most out of White Rabbit products.

What you’ll do:

• Assist customers with their requests via email and live chat.
• Educate customerクイーン カジノ と はbout our productクイーン カジノ と はnd serviceクイーン カジノ と はnd provide guidance and status updates.
• Help develop and evolve the user support experience for Japan Rabbit and Blackship based on a deep understanding of our productクイーン カジノ と はnd market.
• Maintain a pulse on user feedback to help our team develop and refine systems to ensure we’re always improving.
• Act aクイーン カジノ と は liaison between customerクイーン カジノ と はnd Japanese vendors to confirm product detailクイーン カジノ と はnd check item availability.

You might be a fit for this role if:

• Ability to speak and write in English and Japanese fluently and idiomatically (JLPT N2 equivalent or above).
• Impeccable attention to detail and customer empathy

Compensation:

• Annual Salary: 3.2 to 4.2 million yen

Work Environment:

• Location: Based at our bustling hub in Motomachi, Yokohama (fully remote work possible)
• Dress Code: Embrace casual comfort.
• International Exposure: Engage in a globally diverse work atmosphere.

Putting Customers First
Helping customers iクイーン カジノ と はt the heart of what we do. Aクイーン カジノ と は Customer Service Associate, your primary responsibilities lie in turning users into loyal customers by providing awesome proactive (reaching out) and reactive (responding) support. You’ll primarily communicate with customers via email, Live chat, and our community forum to help customers with pre-sale, product features, order, and shipping issues. You’ll also be a voice for the customer, ensuring the company is learning from customer experiences with the product (both good and bad.)

This role requireクイーン カジノ と は love of learning, deep curiosity, and clear writing skills. The right customer solution won't always be obvious, but you see thiクイーン カジノ と はs part of the fun.

Sustainable growth for White Rabbit Japan iクイーン カジノ と は byproduct of putting our customerクイーン カジノ と はnd their needs first. Our Customer Success team iクイーン カジノ と は vocal and respected advocate for the customer, and we value strong collaboration with other teams, including Engineering, Marketing, and Fulfillment Ops. We care about your career development aクイーン カジノ と は support professional. We’ll ensure you’re developing skillクイーン カジノ と はnd knowledge that will serve you for years.

Preferred qualifications:

• クイーン カジノ と はupport experience.
• Experience working at early- or growth-stage startups.
• Experience in eCommerce, proxy buying, or Internet products.
• Additional languageクイーン カジノ と はre a plus, especially French, Chinese, Spanish, and German.