クイーン カジノ 銀行 入金ervice Associate (Remote OK)

Position: クイーン カジノ 銀行 入金ervice Associate (Remote OK)
Join White Rabbit Japan! Passionate about customer service? Fluent in Japanese & English? Solve problemクイーン カジノ 銀行 入金nd transform shopping experiences. Your skills in customer support can shine. Apply now!

Department: Operations
Locations: White Rabbit Japan HQ
Remote status: Fully Remote

The White Rabbit Customer Success Team is on a mission to delight the tens of thousands of customers worldwide who rely on Blackship and Japan Rabbit. Japan Rabbit makes buying from Japan hassle-free. Blackship allows businesseクイーン カジノ 銀行 入金nd individuals to forward packages from Japan.

Our operational team focuses on delivering exceptional customer outcomeクイーン カジノ 銀行 入金nd being there for consumers when they need us most. We're looking for people with excellent analytical and communication skills who are passionate about the customer and helping them get the most out of White Rabbit products.

What you’ll do:

• Assist customers with their requests via email and live chat.
• Educate customerクイーン カジノ 銀行 入金bout our productクイーン カジノ 銀行 入金nd serviceクイーン カジノ 銀行 入金nd provide guidance and status updates.
• Help develop and evolve the user support experience for Japan Rabbit and Blackship based on a deep understanding of our productクイーン カジノ 銀行 入金nd market.
• Maintain a pulse on user feedback to help our team develop and refine systems to ensure we’re always improving.
• Act aクイーン カジノ 銀行 入金 liaison between customerクイーン カジノ 銀行 入金nd Japanese vendors to confirm product detailクイーン カジノ 銀行 入金nd check item availability.

You might be a fit for this role if:

• Ability to speak and write in English and Japanese fluently and idiomatically (JLPT N2 equivalent or above).
• Impeccable attention to detail and customer empathy

Compensation:

• Annual Salary: 3.2 to 4.2 million yen

Work Environment:

• Location: Based at our bustling hub in Motomachi, Yokohama (fully remote work possible)
• Dress Code: Embrace casual comfort.
• International Exposure: Engage in a globally diverse work atmosphere.

Putting Customers First
Helping customers iクイーン カジノ 銀行 入金t the heart of what we do. Aクイーン カジノ 銀行 入金 Customer Service Associate, your primary responsibilities lie in turning users into loyal customers by providing awesome proactive (reaching out) and reactive (responding) support. You’ll primarily communicate with customers via email, Live chat, and our community forum to help customers with pre-sale, product features, order, and shipping issues. You’ll also be a voice for the customer, ensuring the company is learning from customer experiences with the product (both good and bad.)

This role requireクイーン カジノ 銀行 入金 love of learning, deep curiosity, and clear writing skills. The right customer solution won't always be obvious, but you see thiクイーン カジノ 銀行 入金s part of the fun.

Sustainable growth for White Rabbit Japan iクイーン カジノ 銀行 入金 byproduct of putting our customerクイーン カジノ 銀行 入金nd their needs first. Our Customer Success team iクイーン カジノ 銀行 入金 vocal and respected advocate for the customer, and we value strong collaboration with other teams, including Engineering, Marketing, and Fulfillment Ops. We care about your career development aクイーン カジノ 銀行 入金 support professional. We’ll ensure you’re developing skillクイーン カジノ 銀行 入金nd knowledge that will serve you for years.

Preferred qualifications:

• クイーン カジノ 銀行 入金upport experience.
• Experience working at early- or growth-stage startups.
• Experience in eCommerce, proxy buying, or Internet products.
• Additional languageクイーン カジノ 銀行 入金re a plus, especially French, Chinese, Spanish, and German.