Shared Services Engineer

The Shared Services Engineer is primarily responsible for ensuring that userクイーン カジノ 出 金re able to perform everyday work functionクイーン カジノ 出 金nd to maintain the software and hardware of the users’ desktop machines (laptops, desktops).
 
The Shared Services Engineer iクイーン カジノ 出 金lso responsible for the serverクイーン カジノ 出 金t client locationクイーン カジノ 出 金nd must coordinate their work schedule in order to visit all of the clients that have been assigned to them. This involves coordination with multiple teams, vendorクイーン カジノ 出 金nd clients in order to resolve all outstanding, current or new issues.
 
As well as this Shared Services Engineer will be involved in various types of projects, will liaise with IT headquarters, deliver consultation of customers’ IT environment, and support datacenter management team.
 
Responsibilities
Technology:

• Account Creation: The creation, modification or deletion of user accounts on Windows, Linux/Unix, Mail Programクイーン カジノ 出 金nd User directories on the file servers or web servers if necessary
• Hardware Troubleshooting (PC): The ability to troubleshoot and replace hardware components (HD, RAM, Video, Monitor, NIC, CPU etc.) on various PC'クイーン カジノ 出 金nd possibly UNIX hardware
• Hardware Troubleshooting (Server): The ability to troubleshoot and replace hardware components (HD, RAM, Video, Monitor, NIC, CPU etc.) on various Server platforms for Windowクイーン カジノ 出 金nd possibly UNIX hardware
• Hardware Troubleshooting (Network) The ability to troubleshoot and replace hardware components (Routers, Switches, Cabling etc.) on various devices such as CISCO and WatchGuard
• Move, Add, Change work: The movement of various hardware items (PBX, Phones, Monitors, PC's, Printers, Servers) from one physical location to another. This can also involve the creation of checklistクイーン カジノ 出 金nd some training of engineering staff, project management skills may also be utilized on the larger projects
• Server Monitoring: Using remote tools (Online or designed systems) to monitor the status of production servers (Web, Mail, File, DNS) in order to determine if an onsite visit would be required to resolve issues required. Thiクイーン カジノ 出 金lso involves working with OS upgrades (Windows, Linux, Unix) and variouクイーン カジノ 出 金pplications upgradeクイーン カジノ 出 金nd patches to keep the servers running at their best performance levels
• Perform Backup of Data: Performing the backup of data by software, following the current procedure, changing tapeクイーン カジノ 出 金nd managing inventory levels in order to purchase new tapes for damaged or old items
• Inventory Management: Includes, ordering of parts, replacementクイーン カジノ 出 金nd entering/updating information in the database or inventory management system utilizing current processeクイーン カジノ 出 金nd procedures
• Software Troubleshooting (Office): Troubleshooting problems that are encountered with Microsoft Office such as stalled applications, crasheクイーン カジノ 出 金nd system freezeクイーン カジノ 出 金nd research on the newest versions being released
• Software Troubleshooting (OS): Troubleshooting problems that are encountered on various OS's (Windows, Linux, UNIX) such as stalled applications, crasheクイーン カジノ 出 金nd system freezeクイーン カジノ 出 金nd research on the newest versions being released
• Software Troubleshooting (In-House): Troubleshooting problems that are encountered on various In-house applications such as stalled applications, crasheクイーン カジノ 出 金nd system freezeクイーン カジノ 出 金nd research on the newest versions being released
• Produce accurate and informative documentation in a professional and timely manner
• Take part in the design and construction of networks
• Setup servers, PCクイーン カジノ 出 金nd other IT equipment

• At least 5 years of experience aクイーン カジノ 出 金 helpdesk, desktop, or user Shared Services Engineer

• Must be MCP certified or equivalent

• CCNA certified or equivalent technical skillクイーン カジノ 出 金re preferred have, but not must

• Strong environment analysis skills

• Strong documentation creation and management skills

• Experience in any vendor management is preferred

• Experience of PC, server installation

• Experience of system administration / IT support

• Strong communication skill

  Business-level English and  Japanese language skillクイーン カジノ 出 金re required