IT Support Engineer

++Responsibilities++
- Aクイーンカジノ おすすめゲームn engineer, participate IT infrastructure related projects for global customers per requests (i.e. PC migration projects, office IT setup, end user support for PC and peripherals, data center operations, etc.)
- Communicate with global technical teams, clients, and partners from the initial stage of the project to end; check/analyze tickets/requests/incidents, plan activities, provide onsite support, close tickets, ad report to customers.
- Supervise services provided by vendors; share technical support information, provide work orders/instructions, provide remote and/or onsite assistance while vendorクイーンカジノ おすすめゲームre providing onsite support, follow up with their activitieクイーンカジノ おすすめゲームfter completed, etc.
- Escalate requests/incidents to appropriate support teams / follow up with technical support team
- Prepare weekly/monthly reports for clientクイーンカジノ おすすめゲームnd customers; attend weekly/monthly meetings
- Provide language support (English and Japanese) for clients. Tasks include; translation of manuals, participating meetings in English/create meeting minutes, entering support logs in English, etc.
- Support client's sales team working on bidding for new projects; provide them ideaクイーンカジノ おすすめゲームbout proposal from technical point of view

++Requirements++
- +3 years of technical support experience in IT infrastructure projects (preferably with office IT support, server/network, and/or data center related projects)
- Business level Japanese (JLPT N2 or equivalent), and Business level English (TOEIC 800+)
- Interest in business side management of IT projects
- Strong communication skills to update the suport statuクイーンカジノ おすすめゲームnd reporting skills

Location: Shinagawa-ku, Tokyo (occasional business trip may be required per requests by customers)
Working Hours: 8:45-17:30 (Monday to Friday)