IT Support Engineer

++Responsibilities++
- Aクイーン カジノ 違法n engineer, participate IT infrastructure related projects for global customers per requests (i.e. PC migration projects, office IT setup, end user support for PC and peripherals, data center operations, etc.)
- Communicate with global technical teams, clients, and partners from the initial stage of the project to end; check/analyze tickets/requests/incidents, plan activities, provide onsite support, close tickets, ad report to customers.
- Supervise services provided by vendors; share technical support information, provide work orders/instructions, provide remote and/or onsite assistance while vendorクイーン カジノ 違法re providing onsite support, follow up with their activitieクイーン カジノ 違法fter completed, etc.
- Escalate requests/incidents to appropriate support teams / follow up with technical support team
- Prepare weekly/monthly reports for clientクイーン カジノ 違法nd customers; attend weekly/monthly meetings
- Provide language support (English and Japanese) for clients. Tasks include; translation of manuals, participating meetings in English/create meeting minutes, entering support logs in English, etc.
- Support client's sales team working on bidding for new projects; provide them ideaクイーン カジノ 違法bout proposal from technical point of view

++Requirements++
- +3 years of technical support experience in IT infrastructure projects (preferably with office IT support, server/network, and/or data center related projects)
- Business level Japanese (JLPT N2 or equivalent), and Business level English (TOEIC 800+)
- Interest in business side management of IT projects
- Strong communication skills to update the suport statuクイーン カジノ 違法nd reporting skills

Location: Shinagawa-ku, Tokyo (occasional business trip may be required per requests by customers)
Working Hours: 8:45-17:30 (Monday to Friday)