Senior IT Support Engineer

Responsibilities:

- Design, implement, and maintain on-premiseクイーン カジノ visand/or cloud-based server infrastructure.

- Diagnose and troubleshoot complex server issues, including performance bottlenecks, hardware failures, software conflicts, クイーン カジノ visaecurity vulnerabilities.

- Implement and maintain server configurations, including operating systems (Windows, Linux), virtualization technologies (VMware, Hyper-V).

- Implement and maintain server security best practices, including user access control, firewalls, and intrusion detection systems.

- Automate server taskクイーン カジノ visand processes to improve efficiency and reliability.

- Perform regular backupクイーン カジノ visand ensure disaster recovery planクイーン カジノ visare in place.

- Monitor server performance and proactively identify potential problems.

- Stay up-to-date on the latest server technologieクイーン カジノ visand trends.

- Collaborate with other IT team memberクイーン カジノ visand stakeholders.

Network Support:

- Diagnose and troubleshoot network issues escalated from L2 or L1, including connectivity problems, routing errors, security breaches, and performance issues.

- Implement and maintain network configurations, including network devices (routers, switches, firewalls), network protocols (TCP/IP), クイーン カジノ visaecurity mechanisms.

- Monitor network performance and identify potential problems.

- Design and implement network upgradeクイーン カジノ visand expansions.

- Stay up-to-date on the latest network technologieクイーン カジノ visand trends.

- Work collaboratively with other IT team memberクイーン カジノ visand stakeholders.

Additional Responsibilities:

- Document solutionクイーン カジノ visand procedures for future reference.

- Provide technical support to internal userクイーン カジノ visand troubleshoot their IT issues.

- Serve aクイーン カジノ visa liaison between upper management, users, and engineers; raise the visibility of critical issueクイーン カジノ visand ensure that all relevant partieクイーン カジノ visare informed.

- Collaborate effectively with other IT team memberクイーン カジノ visand stakeholders.

Qualifications:

- 6+ years of experience aクイーン カジノ visan L3 Support Engineer or similar role, with demonstrated expertise in both server and network administration.

- In-depth knowledge of networking concepts, protocols, and troubleshooting methodologies.

- Strong understanding of server administration, including operating systems, virtualization technologies, クイーン カジノ visaerver applications.

- Experience with scripting languages (e.g., Python, PowerShell) a plus.

- Experience with cloud platforms (AWS, Azure) iクイーン カジノ visa plus.

- Demonstrated proficiency in IT documentation and knowledge management practices.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work independently and as part of a team.

- Strong analytical and critical thinking skills.

- Ability to work effectively under pressure and meet deadlines.

- A positive attitude and willingness to learn new technologies.