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Job ID : 1503433 Date Updated : December 19th, 2024

AQS Client Success, Consultant

Hiring Company クイーン カジノ 登録
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Work Style

Remote Work and WFH Casual Clothing Flex Time

Job Description

*When applying, please send us your cv both in English and Japanese with desired salary.

 

Position: AQS Client Success, Consultant
Employment type: Full time
Working location: Tokyo / Hybrid (working in the office at least once a week is encouraged). 
Report to: AQS Client Success, Associate Director

Responsibilities/Objectives

You’ll Love This Job if You Like To…

• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagueクイーン カジノ 評判nd teamクイーン カジノ 評判crosクイーン カジノ 評判ll territories to support a ‘one firm’ service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services division
• Author and update process documentation
• Engage in continuous process improvementクイーン カジノ 評判nd change management across the business

Office
Tokiwabashi Tower 9F, Otemachi2-6-4, Chiyoda-ku, Tokyo
Headquarters: Boston, MA

Benefits
- SOCIAL INSURANCE:健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS: Weekends, National holidayクイーン カジノ 評判nd New Year holidays
- OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Other Language French - Business Level
クライアント様とは日本語でのコミュニケ―ションがメインですが、フランスをメインに海外オフィスとのコミュニケーションで英語必須
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Requirements (Must Have)

• Fluent in Japanese
• Business-level English
• Bachelor’s Degree
• Client-facing skillクイーン カジノ 評判nd experience
クイーン カジノ 評判xcellent problem-solving skills
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documentクイーン カジノ 評判nd client files
• Excellent communication skillクイーン カジノ 評判nd the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
クイーン カジノ 評判xcellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Motivated and the ability to work in a fast-paced, team environment
• Ability to work independently and time management
• Team player
• Work international business hours

(Nice to Have)
クイーン カジノ 評判xperience in the IP industry or solid understanding of intellectual property
• Language skills: French

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Salary Bonuses Bonuses included in indicated salary.
Salary Commission Commission included in indicated salary.
Work Hours 5:00-22:00の間で実働7時間(残業あり)
Holidays Weekends, National holidayクイーン カジノ 評判nd New Year holidays
Industry Software

Job Category

  • Customer Service, Secretary and Administration > Customer Service, Customer Success

Company Details

Company Type International Company
Non-Japanese Ratio Majority Japanese